1. Introduction We at Themalhari.com strive to provide the best shopping experience and high-quality sarees. However, if you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your satisfaction.
2. Eligibility for Refund To be eligible for a refund, the following conditions must be met:
The item must be unused and in the same condition as when you received it.
The saree must be in its original packaging, with all tags and labels intact.
Refund requests must be made within 72 hours from the date of delivery.
Items purchased on sale or through discount offers are non-refundable unless there is a manufacturing defect.
3. Non-Refundable Items Certain items are non-refundable, including:
Customized sarees or made-to-order products.
Sarees that have been worn, washed, or altered.
Gifts or accessories included as free items with your purchase.
4. Process for Requesting a Refund To initiate a refund, follow these steps:
Contact our customer support team via email at [support@themalhari.com] or call us at [9145590226] within 72 hours (in business days) of receiving your product.
Provide your order number, details of the item(s) you want to return, and the reason for the return.
Our team will guide you through the return process and provide you with a return shipping address if necessary.
5. Return Shipping
You will be responsible for the return shipping costs unless the product is defective, damaged, or incorrect.
We recommend using a trackable shipping service to return the item, as we are not responsible for lost returns.
6. Refund Process Once we receive your returned item and verify its condition, we will process your refund. The refund will be credited to your original payment method.
If you paid by credit/debit card, the refund will be processed within 7-10 business days depending on your bank’s processing time.
If you paid via cash on delivery (COD), the refund will be issued to your bank account or as store credit, as per your preference.
7. Damaged or Defective Products If you receive a damaged or defective saree, please contact us immediately with pictures of the damage or defect. We will arrange for a return or replacement at no extra cost to you.
8. Cancellation Policy If you wish to cancel an order, please do so within 24 hours of placing the order. After this time, the order may have already been processed or dispatched, and the refund will be subject to the return policy.
9. Customer Support For any queries or concerns regarding the refund process, you can reach our customer support team at [support@themalhari.com] or call us at [9145590226].
10. Changes to This Policy We may update this refund policy from time to time. Any changes will be posted on this page, and the updated policy will apply to any future purchases.
Make sure to adjust the specifics like contact information, the return window, and other details based on your actual business operations and practices.
